Experience:
6+ yrs

Location:
Baner, Pune Work Mode: Hybrid Mindstix accelerates digital transformation for the world's leading brands. We are a team of passionate innovators specialized in Digital Experiences, Enterprise Mobility, Cloud Engineering, and Data Science. Our UX studio and up-to-date-stack engineers deliver world class products for our global customers, including Fortune 500 enterprises and Silicon Valley startups. Our work impacts a diverse set of industries such as eCommerce, Luxury Retail, SaaS, Consumer Tech, Health Tech, and Hospitality. A fast-moving open culture powered by curiosity and craftsmanship. A team committed to bold thinking and innovation at the very intersection of business, technology, and design. That’s our DNA. Roles and

Responsibilities:
We’re looking for an experienced IT Support Engineer to join our team and take ownership of L2/L3 technical support, enterprise applications, identity management, cloud services, integrations, and AI-enabled systems. ● Provide Level 2 and Level 3 IT support across enterprise applications, devices, identity, connectivity, collaboration tools, and cloud services. ● Investigate and resolve complex issues related to authentication, SSO, MFA, application permissions, endpoint configuration, email, VPN, Wi-Fi, DNS, and network connectivity. ● Take end-to-end ownership of incidents, including troubleshooting, escalation, communication, resolution, and closure. ● Manage Identity & Access Management, including user accounts, application roles, group memberships, privileged access, service accounts, and access reviews.



● Support and administer enterprise applications such as Salesforce, Workday, Zendesk, Snowflake, Workato, Jira, Confluence, GitHub/GitLab, Google Workspace, Okta, Microsoft Entra ID, Jamf, and Intune. ● Troubleshoot enterprise integrations involving APIs, webhooks, scheduled jobs, data pipelines, authentication tokens, service accounts, field mappings, and system permissions. ● Support applications and services across AWS, Azure, Google Cloud, and similar cloud environments. ● Troubleshoot TCP/IP, DNS, DHCP, VPN, Wi-Fi, proxies, firewalls, ports, routing, and connectivity issues. ● Support AI assistants, copilots, enterprise AI applications, AI agents, connectors, and integrations, including access, permissions, configuration, and troubleshooting. ● Support implementation of AI governance and security controls, ensuring appropriate access, logging, data protection, and responsible use of AI tools. ● Manage incidents, service requests, problems, and changes while ensuring proper documentation, RCA, and corrective actions. ● Support security, compliance, audit activities, access reviews, vulnerability remediation, and security investigations. ● Create and maintain SOPs, knowledge-base articles, troubleshooting guides, runbooks, access-control matrices, and incident documentation.



● Provide technical guidance and mentoring to junior IT support engineers and service-desk teams. ● Work closely with US-based users, managers, HR, finance, engineering, security, data, application teams, customers, and vendors to resolve technical issues and improve IT operations. Qualifications and Skills ● 6+ years of experience in IT Support, Enterprise Application Support, Systems Administration, or SaaS Administration. ● Hands-on experience with enterprise platforms such as Salesforce, NetSuite, Snowflake, Workday, Zendesk, HubSpot, Workato, Jira, Confluence, GitHub/GitLab/Bitbucket, Google Workspace, Okta, Microsoft Entra ID, Jamf, or Microsoft Intune. ● Experience supporting SaaS, technology, software product, managed-services, consulting, or customer-facing environments. ● Familiarity with ITIL-based incident, request, problem, and change-management practices. ● Experience working in SOC 2, ISO 27001, privacy, data-protection, or security-controlled environments. ● Experience supporting enterprise AI tools, copilots, generative AI applications, AI agents, or AI-enabled workflows. ● Understanding of data-loss prevention, data classification, audit logging, and information-retention controls. ● Basic scripting and automation experience using PowerShell, Bash, Python, REST APIs, Workato, or low-code/no-code tools. ● Experience with application monitoring, log management, observability, endpoint management, or security tools. ● Prior experience mentoring junior team members or serving as a technical escalation point.

📌 Information Technology Support Specialist (India)
🏢 NextHire
📍 India