Matrimony.com Limited is India’s first pure-play consumer internet company to be publicly listed, known for its leadership in online matchmaking and marriage services. Its flagship brand, BharatMatrimony, is recognized as the largest and most trusted matrimony brand, complemented by EliteMatrimony and CommunityMatrimony. The company delivers services through websites, mobile sites, mobile apps, and over 130 company-owned retail outlets across India. Matrimony.com is certified as a Great Place to Work®, reflecting its focus on employee satisfaction and an inclusive workplace culture. Building on its strong matchmaking foundation, the company is expanding into the large, unorganized marriage services market with WeddingBazaar and Mandap.com, aiming to become a billion-dollar revenue organization.

About the Role
The Assistant Manager / Deputy Manager will oversee end-to-end Wedding Gift Box operations across the assigned state, covering lead allocation, telecalling, appointment scheduling, delivery execution, inventory management and MIS reporting. The role is responsible for ensuring timely customer contact, improving appointment-to-delivery conversion, maintaining adequate stock and driving productivity across telecalling and field delivery teams. Location-wise RequirementsCandidates should be willing to work from the respective state headquarters and travel within the assigned state as required.
• Andhra Pradesh: Proficiency in Telugu and English.
• Telangana: Proficiency in Telugu and English; knowledge of Hindi would be an advantage.
• Karnataka: Proficiency in Kannada and English.
• Tamil Nadu: Proficiency in Tamil and English.
• Kerala: Proficiency in Malayalam and English.
• West Bengal: Proficiency in Bengali and English; knowledge of Hindi would be an advantage. Familiarity with local geography, delivery routes and experience managing teams across the respective state will be an advantage.

Key Responsibilities
1. Lead Management and Telecalling
• Allocate daily leads to the telecalling team and ensure customers are contacted within defined timelines.
• Track lead statuses, including contacted, appointment fixed, follow-up, not interested and closed.
• Monitor appointments fixed by each telecaller and track appointment-to-delivery conversion.
• Review pending and uncontacted leads and ensure timely follow-up.
• Monitor calling quality and individual productivity, providing regular feedback and coaching.
• Ensure customer consent, delivery address,



contact details and appointment preferences are captured accurately. 2. Appointment and Delivery Management
• Assign confirmed appointments to delivery executives based on location, route, workload and availability.
• Determine direct or courier delivery in line with approved serviceability and delivery guidelines.
• Coordinate packing, dispatch and courier handover with the relevant teams.
• Track assigned, completed, pending, rescheduled and unsuccessful deliveries.
• Coordinate with courier/3PL partners to resolve delays, failed delivery attempts and returns.
• Ensure proof of delivery and delivery statuses are updated accurately and promptly.
• Handle customer escalations and coordinate timely resolution. 3. Field Team Supervision
• Supervise field executives across locations within the assigned state.
• Track attendance, availability, appointments assigned and attended, successful deliveries, productivity and utilisation.
• Conduct daily reviews to communicate priorities, address operational challenges and explicit pending cases.
• Ensure adherence to planned routes, appointment schedules and operating procedures.
• For Tamil Nadu operations, ensure Wedassist services are introduced to every WGB customer and customer requirements are recorded. 4. Inventory and Stock Management
• Maintain accurate stock records for Wedding Gift Boxes, brand vouchers, product samples and packing materials.
• Monitor brand-wise and location-wise stock receipts, consumption and balances.
• Initiate replenishment requests before inventory reaches critical levels.
• Coordinate with internal teams and designated brand contacts for replenishment and stock movement.
• Conduct periodic physical stock checks and reconcile discrepancies.
• Monitor voucher validity and product expiry, where applicable. 5. MIS and Performance Reporting
• Prepare daily reports on lead allocation, telecalling productivity and appointments.
• Maintain delivery reports covering completed, pending, rescheduled and unsuccessful cases.
• Track direct and courier deliveries separately.




• Prepare field executive performance and location-wise delivery reports.
• Maintain brand-wise inventory and replenishment reports.
• Submit monthly MIS highlighting performance, operational gaps and corrective actions.
• Analyse data to improve conversion, delivery efficiency and team productivity. Experience and Skills
• Relevant experience in telecalling operations, field operations, logistics, delivery management or customer service operations.
• Prior experience supervising teams and coordinating operations across multiple locations.
• Strong planning, follow-up and stakeholder coordination skills.
• Working knowledge of inventory control, dispatch processes and courier operations.
• Proficiency in Microsoft Excel, including PivotTables and lookup formulas, and experience using CRM systems.
• Ability to analyse lead conversion, delivery performance and team productivity.
• Good communication skills in English and the relevant regional language.
• Strong problem-solving skills and the ability to manage customer escalations.
• Ability to work towards defined targets and ensure timely execution. Key Performance Indicators (KPIs)
• Lead Contact Rate: Percentage of allocated leads contacted within the defined timeline.
• Appointment Fixing Rate: Appointments fixed against leads contacted.
• Appointment-to-Delivery Conversion: Successful deliveries against confirmed appointments due during the reporting period.
• Delivery Completion Rate: Completed deliveries against assigned deliveries due during the reporting period.
• On-Time Delivery Rate: Percentage of deliveries completed within the committed timeline.
• Telecaller Productivity: Calls completed, appointments fixed and resulting deliveries per telecaller.
• Field Executive Productivity: Appointments attended and deliveries completed per executive.
• Pending Deliveries: Number and ageing of pending, rescheduled and unsuccessful deliveries.
• Stock Availability: Availability of required gift boxes, brand vouchers, products and packing materials.
• Inventory Accuracy: Accuracy of physical stock against recorded stock balances.
• Stock Replenishment: Timely replenishment to prevent stock-outs and delivery interruptions.
• Reporting Adherence: Accuracy and timely submission of daily and monthly reports.
• Wedassist Pitch Coverage – Tamil Nadu Only: Percentage of WGB customers introduced to Wedassist, with customer requirements recorded.

📌 Assistant Manager (Chennai)
🏢 Matrimony.com
📍 Chennai