Key Responsibilities
• Lead business requirement discovery workshops with business, digital, marketing, operations, product, and technology stakeholders.
• Translate business needs into business requirements, functional specifications, epics, user stories, acceptance criteria, and process flows.
• Define and optimize end-to-end digital customer journeys across onboarding, account management, commerce, payments, subscriptions, customer support, loyalty, and self-service channels.
• Perform process analysis, gap assessment, impact analysis, and requirements traceability throughout the delivery lifecycle.
• Collaborate with product, UX/UI, architecture, engineering, integration, and QA teams to deliver scalable digital experiences.
• Define functional requirements for APIs, BFF services, integrations, business rules, validations, error handling, and downstream system interactions.
• Support backlog management, sprint planning, prioritization, release planning, dependency management, and change impact assessments.
• Drive functional validation, UAT, defect triage, business acceptance, production readiness, and post-launch analysis.
• Define analytics, digital tracking, personalization, customer engagement, cross-sell, upsell, retention, and digital growth requirements.
• Ensure delivered solutions align with business objectives, customer experience goals, and measurable business outcomes. Mandatory Skills
• Strong business analysis and requirements management capabilities.
• Telecom domain knowledge covering digital channels, self-care, CRM, billing, order management, provisioning, and customer lifecycle management.
• Expertise in Super Apps, digital commerce platforms, and omnichannel customer experiences.
• Robust knowledge of customer journey mapping,



process modelling, use cases, acceptance criteria, and requirements traceability.
• Experience with Agile delivery methodologies, backlog refinement, sprint planning, and UAT management.
• Functional understanding of REST APIs, JSON, Swagger/OpenAPI, API orchestration, and Backend-for-Frontend (BFF) architectures.
• Experience defining integration requirements across CRM, billing, payment gateways, identity platforms, CMS, BSS/OSS, and order management systems.
• Strong stakeholder management and client-facing communication skills.
• Experience working with Jira, Confluence, and business analysis documentation frameworks.
• Analytical problem-solving skills with the ability to drive data-driven decision-making and prioritization. Desirable Skills
• Knowledge of TM Forum Open APIs and Open Digital Architecture (ODA).
• Exposure to microservices, composable digital experience platforms, MACH architecture, and API gateway ecosystems.
• Understanding of React Native, Progressive Web Applications (PWA), and modern digital platform ecosystems.
• Experience in telecom projects across international markets.
• Exposure to digital wallets, mobile money, fintech platforms, and marketplace ecosystems.
• Knowledge of personalization engines, customer value management, loyalty programs, and gamification.
• Familiarity with CIAM, OAuth 2.0, OIDC, and digital security frameworks.
• Understanding of digital analytics platforms, customer behavior tracking, and KPI measurement frameworks.
• Exposure to AI-assisted customer journeys, conversational platforms, and intelligent digital experiences.
• Product-oriented mindset with the ability to own complete customer journeys from requirement definition through production acceptance and business value realization.

📌 Sr. Business Analyst (Bantwal)
🏢 Comviva
📍 Bantwal