Location:
Ranjangaon Skills Required: Desktop support, Ticketing tools, L2 support Notice Period: Immediate joiner or up to 1 month. We at Coforge are seeking a “Desktop Support Engineer " to support IT operations in a fast-paced manufacturing environment. . Roles & Responsibilities
• Provide on-site support for Desktops and laptop Barcode and MRP printers.
• Handheld, fixed, and RF scanners.
• Ensure smooth functioning of production line IT infrastructure with minimal downtime
• Troubleshoot hardware, software, and network-related issues.
• Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.
• Monitor and manage tickets within defined SLAs and escalate when required.
• Perform installation, configuration, and maintenance of IT equipment
• Coordinate with L2/L3 teams and vendors for issue resolution
• Maintain proper documentation of incidents and solutions
• Support a high-availability setting with a quick turnaround time
📌 Desktop Support Engineer (India)
🏢 Coforge
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.