Job Description
Retail Manager – Luxury EBO & SIS (Pan India) Kimirica | Base: Indore / Mumbai / Delhi Reports to: Head, Retail / Offline Business Employment type: Full time

Experience:
6-10 years in luxury / premium retail About Kimirica Kimirica is a luxury D2C brand crafting premium Bath & Body, Skincare, Personal Care, Fragrances, Home Fragrance and Gifting. Every Kimirica store is designed to feel like an escape, not just a shop. We are looking for someone who makes sure our stores perform as beautifully as they feel.

About the Role
As Retail Manager, you will drive sales, profitability and a world-class luxury customer experience across Kimirica's Exclusive Brand Outlets (EBOs) and Shop-in-Shop (SIS) counters across India. Working closely with the Head, Retail, you will own store-level performance, build premium-ready store teams and help shape our offline growth.

What You'll Do
• Grow the business: Deliver monthly, quarterly and annual sales targets while protecting gross margins and store-level profitability.
• Own the numbers: Manage budgets, forecasts and operating costs (rent, CAM, manpower, discounts, promotions). Spot underperforming stores early and lead corrective action plans.
• Drive premium performance: Track conversion, ATV, UPT, sales per sq. ft. and Beauty Advisor productivity. Champion upselling, cross-selling, fragrance experiences and gifting.
• Deliver the luxury

experience:
Ensure every customer touchpoint reflects Kimirica's premium positioning, from personalised consultations to gifting and fragrance storytelling.




• Build great teams: Hire, train, coach and retain Store Managers, Assistant Store Managers and Beauty Advisors, with a focus on product knowledge, grooming, clienteling and consultative selling.
• Run flawless stores: Ensure SOP compliance, stock availability, inventory accuracy, visual merchandising, promotional execution and consistent luxury brand standards.
• Manage SIS partners: Handle sales reviews, settlements, claims, deductions, billing coordination and promotional commitments with premium retail partners.
• Support expansion: Provide sales and P&L; inputs for new locations, relocations and improvements to existing stores.
• Lead with insight: Prepare daily, weekly and monthly MIS, analyse performance gaps, and coordinate with Finance, HR, Marketing, VM and Supply Chain. What You Bring
• Retail sales and operations experience, preferably in luxury, premium beauty, fragrance, skincare or lifestyle retail
• Proven store-level P&L; ownership across EBOs and SIS counters
• Strong sales planning, forecasting and budgeting skills
• Experience leading and retaining store teams across locations




• Working knowledge of inventory management and visual merchandising
• Commercial negotiation and partner management skills, especially with SIS partners
• Strong MIS, sales analytics and cost optimisation ability
• A genuine commitment to premium customer experience and luxury brand standards What We Expect From You
• Ownership of retail sales, operations and profitability across your stores and counters
• Clear business plans and measurable action plans for every store and counter
• Turnaround action on underperforming locations
• Smart control of manpower, inventory, promotional spend and operating costs
• Data-backed inputs for expansion decisions
• Uncompromising luxury standards in every store, every day How Success Is Measured
• Sales target achievement and like-for-like growth
• Store-wise and counter-wise profitability
• Gross margin and operating cost control
• Sales per sq. ft. and employee productivity
• Conversion, ATV and UPT
• Inventory accuracy and stock loss
• Customer satisfaction and audit scores
• Team productivity and retention
• SIS partner performance and compliance Skills Luxury Retail
• Premium Beauty & Fragrance
• Store P&L;
• EBO & SIS Operations
• Sales Planning & Budgeting
• Team Leadership
• Retail Operations
• Inventory & Visual Merchandising
• Partner Management
• MIS & Sales Analytics
• Cost Optimisation
• Customer Experience
• Clienteling

📌 Retail Manager – Luxury EBO (Mumbai)
🏢 Kimirica
📍 Mumbai