Company Description G REST Hotel & Resort is a hospitality property committed to providing comfortable stays, attentive service, and a welcoming environment for guests. The resort focuses on delivering a smooth guest experience from arrival to departure, with particular emphasis on skilled front office operations. Team members are encouraged to collaborate, maintain high service standards, and uphold the brand’s reputation. The hotel values reliability, courtesy, and a guest-first mindset in all roles, especially those that interact directly with visitors. Role Description The Front Office Receptionist is a full-time, on-site position based at G REST Hotel & Resort in Lucknow. This role is responsible for greeting guests, managing check-in and check-out procedures, answering phone calls, and responding to inquiries in a prompt and courteous manner. Daily tasks include handling reservations, maintaining accurate guest records, coordinating with housekeeping and other departments, and ensuring the reception area is organized and presentable. The receptionist also supports guests with information about hotel services, local attractions,



and resolves minor issues or escalates concerns to the appropriate team members. Consistent professionalism, punctuality, and attention to detail are expected in this role. Qualifications
• Candidates should possess strong Receptionist Duties and Front Office skills, including handling check-in/check-out, reservations, and guest records.
• Candidates should possess excellent Customer Service and Communication skills to engage with guests professionally and resolve queries effectively.
• Candidates should possess professional Phone Etiquette skills for managing incoming and outgoing calls and coordinating with internal departments.
• Additional beneficial qualifications include prior experience in hospitality or front office roles, proficiency with basic computer systems and hotel management software, and strong organizational and multitasking abilities.
• A high school diploma or equivalent is required; formal training in hospitality or customer service, and fluency in English and Hindi, are preferred.

📌 Front Office Receptionist (Lucknow)
🏢 G REST Hotel & Resort
📍 Lucknow