Job Responsibilities
• Assist customers with ferry schedules, ticket bookings, cancellations, rescheduling and refund-related queries.
• Handle customer enquiries through phone calls, emails and other communication channels.
• Handle customer complaints & provide suitable solutions and ensure timely resolution.
• Coordinate with internal teams, including operations, ticketing and terminal staff, to address customer requirements.
• Keep proper records of customer interactions, complaints, feedback and resolutions.
• Follow up with customers to ensure their concerns have been addressed.
• Ensure compliance with company communication standards, customer service procedures and policies.
• Maintain a skilled and customer-friendly approach while interacting with passengers. Qualification & Relevant Experience
• Graduate in any discipline.
• 2–4 years of experience in customer service, customer support,



call center or front-office operations.
• Experience in the travel, hospitality will be an added advantage. Skills & Mindset Required
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to handle customer complaints and difficult situations with patience and professionalism.
• Good coordination and follow-up skills, Ability to multitask, prioritise work and manage time effectively.
• Customer-focused attitude with a willingness to take ownership of customer concerns.
• Basic computer knowledge and familiarity with MS Office.
• Knowledge of CRM systems or ticketing software will be an added advantage
• Ability to work in shifts, including weekends and holidays, as per operational requirements.

📌 Customer Service Executive (Mumbai)
🏢 M2M Ferries
📍 Mumbai