About the Role
Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great prospect to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.
Key Responsibilities
Primary Responsibilities
• Handle inbound calls and resolve customer queries related to retail asset products
• Provide accurate, timely, and personalized solutions to enhance customer satisfaction
• Educate customers about bank products and services to support informed decisions
• Maintain detailed records of customer interactions and transactions
• Meet individual and team targets for service quality and customer satisfaction Secondary Responsibilities
• Collaborate with internal teams to ensure quick resolution of customer issues
• Stay updated on bank products, services, and processes
• Support sales goals through effective customer engagement What We Are Looking For Education
• Bachelor’s degree in any discipline (Full-time) Experience
• Minimum 1 year in customer service, preferably in banking or financial services Skills and Attributes
• Excellent communication in English and Hindi; regional languages are a plus
• Strong problem-solving and decision-making skills
• Customer-focused with a positive attitude
• Comfortable working in rotational shifts, including weekends and holidays
• Proficient in computer systems and applications
📌 Customer Service Executive-Retail Asset Inbound (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai
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