We are seeking a dedicated and experienced Team Lead for our Customer Service department in Maharashtra. The ideal candidate will have a strong background in managing teams within the voice process and BPO sectors, with a focus on delivering exceptional customer support and service. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that your team meets performance targets, and maintaining high levels of customer satisfaction.

Key Responsibilities
- Lead and manage a team of customer service representatives, providing guidance and support to ensure they meet their performance goals.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
- Handle escalated customer inquiries and complaints, ensuring timely resolution.




- Collaborate with other departments to streamline processes and improve overall customer experience.
- Prepare and present performance reports to management, highlighting achievements and areas for development. Required

Skills:
- Proven experience in a customer service role, preferably in a voice process or BPO environment.
- Robust leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze performance data and implement effective solutions.
- Familiarity with customer service software and tools.
- Knowledge of insurance, loans, sales, and telesales processes is a plus. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity. This job is provided by Shine.com

📌 Team Lead (Thane)
🏢 GLOBAL SERVICES
📍 Thane