Experience:
8+ Years Work Mode: Work From Office (5 Days a Week) Shift: 9:00 AM 6:00 PM IST (Fixed Shift) Working Days: Monday to Sunday, including weekends, with rotational weekly offs on weekdays Notice period: Immediate Employment Type: Full-Time
Job Description
We are looking for an experienced Technical Agent with a strong background in Help Desk/Service Desk operations, US Voice Support, and technical troubleshooting.
Key Responsibilities
& Requirements
• Minimum 3+ years of experience in Help Desk/Service Desk support.
• Hands-on experience in US Voice Support and technical troubleshooting.
• Good knowledge of Active Directory.
• Experience working with ticketing systems such as ServiceNow or similar platforms.
• Working knowledge of Microsoft Office 365, Microsoft Teams, and Excel.
• Robust communication and customer-handling skills.
• Ability to troubleshoot technical issues and provide timely resolutions.
• Prior Call Centre/BPO experience will be an added advantage. Mandatory Skills
• US Voice Support
• Technical Troubleshooting
• Help Desk / Service Desk Support
• Active Directory
• Ticketing Systems (ServiceNow or equivalent) Interested candidates must be comfortable working from the Bangalore office, including weekends, with rotational weekday offs. Follow us to get more job updates: https://www.linkedin.com/company/hyr-global-source-inc
📌 Technical Agent – US Voice Support (India)
🏢 HYR Global Source
📍 India
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