Company Description Programming.com is a global technology company that helps enterprises build, modernize, and scale through software engineering, AI, cloud, data, and digital transformation. Founded in 2001, the organization has more than two decades of experience and a presence across the USA, Mexico, India, Singapore, and Ukraine. Programming.com supports clients across industries from strategy and product development to implementation, modernization, and long-term technology operations. Its capabilities span Enterprise AI, custom software development, digital engineering, cloud and DevOps, data and analytics, cybersecurity, quality engineering, global capability centers, and talent and workforce solutions. The company emphasizes data privacy, security, quality, and responsible technology governance, backed by multiple ISO certifications and strong partnerships with leading AI, data, and cloud ecosystems. Role Description This is a full-time, on-site Customer Care Executive role based in Gurugram. The Customer Care Executive will handle incoming and outgoing customer interactions via phone, email, chat, and other channels, providing timely, accurate, and courteous support. This role involves resolving customer inquiries, guiding clients through products and services, and escalating complex issues to appropriate teams when needed.



The individual will maintain detailed records of customer interactions, monitor service levels, and follow internal processes to ensure high customer satisfaction. Day-to-day responsibilities also include collaborating with sales and technical teams, identifying opportunities to improve customer experience, and contributing to a positive, service-oriented culture. Qualifications
• Customer Support and Customer Service skills to manage inquiries, troubleshoot issues, and provide high-quality assistance.
• Customer Satisfaction focus, with the ability to build trust, handle feedback professionally, and ensure positive outcomes.
• Strong Communication skills, including clear spoken and written communication and active listening abilities.
• Sales awareness, with the capability to identify upsell or cross-sell opportunities and support revenue growth ethically.
• Relevant experience in a customer-facing role within technology or services sectors is preferred.
• Comfort working in a rapid-paced environment, with strong problem-solving, time management, and organizational skills.
• Proficiency with CRM tools, ticketing systems, and standard office productivity software.
• High school diploma or equivalent required; a bachelor’s degree in business, communications, or a related field is an advantage.

📌 chat support Executive (Gurugram)
🏢 programming.com
📍 Gurugram