Role: Executive – Hospitality, CRM & Soft Services

Location:
Mumbai |

Experience:
3–4 years Roles &

Responsibilities:
• Welcome clients and visitors, ensuring a qualified and pleasant workplace experience.
• Build strong client relationships and respond promptly to requests, queries and feedback.
• Handle client complaints and escalations, coordinating with internal teams for timely resolution.
• Oversee daily housekeeping, pantry and other facility soft services.
• Supervise housekeeping and support staff to maintain cleanliness, hygiene and service standards.
• Conduct regular floor inspections and ensure meeting rooms and common areas are ready for use.
• Coordinate with vendors for supplies, service requirements and quality checks.




• Maintain records of client requests, complaints, inventory and service reports.
• Support client meetings, employee engagement activities and events.
• Coordinate with facility and maintenance teams to resolve operational issues. Candidate

Requirements:
• 3–4 years of experience in hospitality, CRM or facility soft services, preferably in managed offices, coworking spaces, hotels or commercial properties.
• Strong communication, interpersonal and customer service skills.
• Ability to handle client concerns professionally and manage daily service operations.

📌 Facility Sen Executive or Asst Manager (Mumbai)
🏢 315Work Avenue
📍 Mumbai