Immediate Joiner Exp
- 5 Years Location
- Andheri

Key Responsibilities
• Build and maintain robust relationships with existing customers.
• Understand customer requirements and ensure timely resolution of queries and concerns.
• Coordinate with technical support, sales, and implementation teams to address customer issues.
• Manage customer onboarding and ensure a smooth implementation experience.
• Conduct regular customer follow-ups and review meetings.
• Monitor customer satisfaction and identify opportunities to improve customer experience.
• Manage renewals, contract extensions, and customer retention activities.
• Identify opportunities for upselling and cross-selling software products and services.
• Handle customer escalations and ensure timely resolution.
• Maintain customer records, feedback, and relationship management activities in CRM software.




• Ensure customer engagement and long-term business relationships. Required Skills
• Strong customer relationship and account management skills.
• Experience in IT software, SaaS, ERP, CRM, or technology solutions.
• Excellent communication and interpersonal skills.
• Good problem-solving and coordination abilities.
• Experience handling customer escalations and queries.
• Knowledge of CRM tools and customer management processes.
• Ability to manage multiple customers and maintain long-term relationships. Qualification
• Graduate in any discipline; MBA in Marketing or Business Administration is preferred.
• 5+ years of relevant experience in customer relationship management or account management.
• Experience in an IT software or SaaS company is preferred.

📌 Customer Relations Manager (Mumbai)
🏢 THE RRKS
📍 Mumbai