Junior NOC Executive (VOS) Company: NETCALL PRIMECONNECT PRIVATE LIMITED

Location:
Newtown, Kolkata | Type: Full time | Exp: 0–2 Years Role Overview 24/7 real-time monitoring, troubleshooting, and route optimization of VoIP/voice traffic on VOS softswitches. Responsibilities Live Traffic Monitoring: Track server performance and voice traffic flows continuously. KPI Tracking: Monitor ASR, ACD, PDD, and NER metrics to spot call drop issues. Route & Rate Configuration: Manage LCR, prefix mapping, tariff plans, and rate sheets. Troubleshooting: Diagnose SIP error codes (404, 503), one-way audio, and latency issues. Ticketing & Escalation: Log incidents, adhere to SLAs, and coordinate with carriers/L3 teams. CDR & Balance Management: Audit Call Detail Records, monitor credit limits, and process recharges. Requirements

Education:
B.
Tech/B.
E/B.
Sc/CS, IT, or ECE (Freshers welcome). Core Knowledge: TCP/IP networking fundamentals, SIP protocol flow, RTP, and VoIP codecs (G.711, G.729). (VOS training provided). Technical Aptitude: Basic Linux/Windows commands, ping/traceroute tools, and MS Excel. Shift Setup: Flexibility to work in rotational shifts (including nights).

📌 NOC Executive (Chennai)
🏢 Netcall-services
📍 Chennai