We’re Hiring | Desktop Support Engineer (L1/L2/L3) Company: Minitek Systems India Pvt. Ltd. Multiple Locations (Nashik, Mumbai, Pune) Employment Type: Full-Time

Experience:
0–5 Years

About the Role
Minitek Systems India Pvt. Ltd. is looking for motivated and technically skilled Desktop Support Engineers to join our IT support team at our Nashik Head Office. The ideal candidate should have a strong understanding of IT hardware, desktop and laptop troubleshooting, Windows operating systems, Microsoft 365, and basic to advanced networking concepts. Candidates with hands-on experience in LAN infrastructure, structured cabling, and network troubleshooting will have an added advantage.

Key Responsibilities
1. Desktop & Hardware Support
- Diagnose and resolve hardware issues related to desktops, laptops, monitors, printers, and peripherals.
- Install, configure, upgrade, and maintain Windows operating systems and applications.
- Perform hardware replacements, system upgrades, and preventive maintenance.
- Troubleshoot software, driver, OS, and application-related issues.
- Provide technical support for Microsoft 365, MS Outlook, and email configuration. 2. Network & Connectivity Support
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLAN, IP addressing, and network connectivity issues.
- Configure and troubleshoot network switches, ports, and endpoint connectivity.
- Handle LAN passive networking, including UTP/Fiber cabling, patch panels, patch cords, racks, faceplates, and structured cabling.
- Identify and resolve network-related hardware and connectivity issues. 3. IT Service Management & User Support
- Provide timely technical assistance to end users and resolve service requests within defined SLAs.
- Log, track, update, and close incidents through ticketing systems.
- Maintain IT asset inventories, technical documentation, and incident records.
- Coordinate with internal IT, network, server,



and vendor teams for issue resolution.
- Ensure smooth IT operations and minimal downtime. 4. Advanced Technical Support (For Experienced Candidates)
- Handle complex L2/L3 desktop, hardware, software, and network-related incidents.
- Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring issues.
- Manage critical incidents and ensure SLA compliance.
- Guide and support junior L1/L2 engineers in troubleshooting and incident resolution. Required Technical Skills
- Strong knowledge of computer hardware and troubleshooting.
- Good understanding of desktops, laptops, printers, monitors, and IT peripherals.
- Hands-on experience with Windows 10/11 installation, configuration, and troubleshooting.
- Knowledge of Microsoft 365, Outlook, and application support.
- Understanding of LAN/WAN, TCP/IP, DNS, DHCP, VLAN, and IP networking.
- Basic knowledge of network switches, routers, and structured cabling.
- Familiarity with IT asset management, ticketing systems, and SLA-based support.
- Excellent troubleshooting, communication, and problem-solving skills. Preferred Certifications (Added Advantage)
- CCNA – Cisco Certified Network Associate
- CCNP – Cisco Certified Network Professional
- MCSE – Microsoft Certified Solutions Expert
- MCSA – Microsoft Certified Solutions Associate Candidates pursuing relevant IT certifications are also encouraged to apply. Educational Qualification Any Graduate / Diploma in IT, Computer Science, Electronics, or a related technical discipline. Experience & Candidate Profile
- 0–2 Years: Candidates with solid IT fundamentals, hardware knowledge, and practical troubleshooting skills.
- 2–3 Years: Hands-on experience in desktop support, Windows administration, Microsoft 365, and basic networking.
- 3–5 Years: Strong experience in enterprise desktop support, advanced troubleshooting, LAN infrastructure, incident management, and L2/L3 support. Interested candidates: Share your updated resume at inbox

📌 Desktop Support Engineer (Nashik)
🏢 Minitek Systems India
📍 Nashik