Company Description Aradhana Landmark Solutions (ALS) is a construction materials supply company focused on delivering reliable, quality-assured building materials for residential, commercial, and infrastructure projects. The company offers a wide range of products, including aggregates, M-Sand, P-Sand, quarry waste, boulders, and other essential construction materials. ALS emphasizes dependable sourcing, competitive pricing, and timely delivery to simplify material procurement for contractors, builders, developers, and individual customers. The organization is committed to building solid, long-term relationships with suppliers and customers. ALS aims to provide a smooth, transparent, and hassle-free purchasing experience as a trusted partner in construction materials. Role Description The Customer Relations Manager is a full-time role responsible for managing and enhancing relationships with existing and prospective customers of ALS. Based in Palghat in a hybrid capacity, the role involves working both on-site and from home as business needs require. Day-to-day responsibilities include handling customer inquiries, coordinating orders, tracking deliveries, and ensuring issues are resolved promptly and professionally. The role also includes maintaining regular communication with clients, gathering feedback, and collaborating with internal teams to improve service quality and customer satisfaction.



The Customer Relations Manager will support the sales and operations teams by preparing reports, updating customer records, and contributing to process improvements that strengthen overall customer experience. Qualifications
• Customer service and relationship management skills, with the ability to build trust and maintain long-term client partnerships.
• Strong communication and interpersonal skills, including clear spoken and written English and the ability to interact with diverse stakeholders.
• Organizational and coordination skills to manage multiple customer accounts, track orders, and follow up on deliveries and issues.
• Basic sales support and negotiation skills to assist with quotations, pricing discussions, and converting inquiries into orders.
• Proficiency in onboarding new customers and vendors is an advantage
• Problem-solving mindset with attention to detail, reliability, and a customer-focused approach.
• Ability to work in a hybrid setup from Palghat, collaborating effectively with on-site and remote teams.
• Prior experience in customer-facing roles; experience in construction materials or related industries is beneficial.
• Relevant diploma or bachelor’s degree in business, commerce, marketing, or a related field is preferred.

📌 Customer Relations Manager (India)
🏢 Aradhana Landmark Solutions
📍 India