Company Description Skanovix Info Tech Solutions is an IT services and consulting organization focused on delivering technology-driven solutions to global clients. The company provides a range of services, including technical support, process outsourcing, and consulting for diverse industries. Team members work with international customers, helping them resolve issues and optimize their use of technology. Skanovix emphasizes professional growth, customer-centric service, and a cooperative work environment. The company values adaptability, clear communication, and a commitment to quality in every customer interaction. Role Description The Customer Support Associate – International Voice is a full-time, on-site role based in Vishakhapatnam. In this position, the associate will handle inbound and outbound calls from international customers, respond to queries, and provide accurate information and issue resolution in a timely manner. Daily responsibilities include documenting interactions, escalating complex problems to appropriate teams, and following established procedures and service level agreements. The role involves maintaining a professional tone, building positive customer relationships, and contributing to continuous improvement of support processes. The associate may also support basic sales and retention activities,



participate in training sessions, and collaborate with team members and supervisors to meet performance targets. Qualifications
• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Experience capabilities.
• Ability to engage in ethical Sales conversations and support service-based upselling or cross-selling when required.
• Experience participating in or delivering Training related to processes, tools, or customer interaction standards.
• Excellent verbal communication skills in English, with clear accent and active listening abilities.
• Comfortable working in an international voice process, including handling different time zones and cultural contexts.
• Basic computer proficiency and familiarity with CRM or ticketing systems.
• Strong problem-solving skills, attention to detail, and the ability to follow structured workflows.
• Ability to work on-site in Vishakhapatnam and collaborate effectively in a team-based environment.
• Previous experience in a call center or international voice support role is preferred but not mandatory.
• Minimum educational qualification: completed secondary education; a diploma or degree in any field is an advantage.

📌 Customer Support Associate (India)
🏢 Skanovix Info Tech Solutions
📍 India