We’re Hiring: Healthcare Customer Support Specialist Strong spoken English and excellent communication skills are essential. Company: ME100 – Preventive Healthcare

Experience:
1–3 years

Location:
Mayapuri, New Delhi Work Mode: Work from office | 5 days a week About ME100 ME100 is a preventive healthcare platform that helps people understand their health through comprehensive lab testing, expert-reviewed insights, and personalised action plans.

About the Role
We’re looking for someone who can explain ME100 clearly, answer customer questions, and help interested customers become paid members. This role combines customer support, product explanation, sales, and onboarding. You should understand basic healthcare concepts and feel confident speaking with customers over calls and WhatsApp.

Key Responsibilities
• Explain ME100’s membership, tests, benefits, pricing, and process in simple language.
• Handle customer enquiries through calls, WhatsApp, and email.
• Understand customer concerns and explain how ME100’s services may meet their needs.
• Answer basic questions about tests and biomarkers using approved information.
• Refer medical questions requiring individual advice to our clinical team.
• Follow up with interested customers, address objections, and help them complete payment.
• Guide members through app registration, test booking, and onboarding.




• Coordinate with internal teams to resolve booking, report, and service queries.
• Maintain accurate customer records and follow-ups in the CRM.
• Work towards sales, response-time, onboarding, and customer-satisfaction targets. What We’re Looking For
• 1–3 years of experience in healthcare customer support, inside sales, patient coordination, or health-package sales.
• Clear spoken and written communication in Hindi and English.
• Basic understanding of blood tests, biomarkers, and preventive healthcare.
• Ability to explain products confidently without overwhelming customers.
• Experience handling objections and converting enquiries into paid customers.
• Patience, empathy, strong listening skills, and consistent follow-through.
• Working knowledge of CRM tools, WhatsApp Business, Excel, or Google Sheets. Preferred Qualifications A degree or diploma in Nursing, Pharmacy, Life Sciences, Nutrition, or a related healthcare or Science field is preferred. Graduates from other backgrounds with relevant healthcare support or sales experience are also welcome to apply. Good to Have
• Experience with diagnostic labs, health-check packages, digital-health platforms, or preventive-health memberships.
• Experience supporting customers from their first enquiry through payment and onboarding. Key This is a customer-facing support and sales role.

📌 Healthcare Sales (New Delhi)
🏢 Me100
📍 New Delhi