? Leading BPO in Bengaluru is Hiring ? Role: Operations Manager
- AML'KYC ✅ Key

Requirements:
• Must be Operations Manager on papers in an International BPO
• 10+ years overall experience (minimum 1 year as Ops Manager in AML/KYC Process)
• Handled 100+ Team size
• Strong expertise in Operations Metrics, FMEA, Capacity Planning
• Experience in International Process is mandatory
• Interview Mode: Virtual
• Work Mode: Work From Office Process Details
• Apply regulatory knowledge and industry best practices in Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD) for the UK market.
• Manage complex KYC cases related to HRC and PEP customers, mitigating associated risks.
• Conduct detailed analysis of financial statements, transactions, and customer profiles to ensure compliance with AML regulations.
• Use KYC tools and platforms to efficiently manage EDD/ODD cases.
• Lead and mentor team members, fostering collaboration and continuous improvement in KYC processes.
• Balance compliance requirements with a customer-centric approach.




• Stay updated with evolving regulatory frameworks and integrate new methodologies into workflows. ? What You’ll Do:
• Ensure client SLAs are met and drive improvement plans
• Manage revenue goals through forecasting, budgeting & reporting
• Lead, train, and mentor Team Leaders, Assistant Managers & Deputy Managers
• Review operational reports (attendance, client scorecards, metrics)
• Build strong client relationships and attend business reviews
• Drive employee engagement and resolve team issues professionally
• Collaborate with HR, Training, Quality, WFM & TA teams for process improvements ? Candidate Profile:
• Graduate/Associate degree with 10+ years of experience
• Minimum 1 year as Operations Manager
• Solid leadership, coaching, and process improvement skills
• Excellent communication & ability to work under pressure
• Flexible with schedules ✨ If this sounds like you, send your CV today to [email protected] and take the next step in your career

📌 Operations Manager//KYC//AML//Immediate Joiners Only (Bengaluru)
🏢 BPO
📍 Bengaluru