Job Role: Customer Service Executive / Senior Executive (Call Centre)

Location:
Chennai

Experience:
1–4 Years Department: Customer Service CTC
- 5.5 lpa Job Summary We are looking for Customer Service Executives / Senior Executives to handle customer queries, provide product-related information, resolve concerns, and support collection activities through effective communication.

Key Responsibilities
• Handle inbound and outbound customer calls and collect/verify customer information.
• Assess customer eligibility based on defined requirements and guidelines.
• Explain product details, procedures, and policies while addressing customer queries.
• Maintain high-quality customer interactions and adhere to service standards.
• Follow up with customers for collections against purchased products.




• Achieve assigned performance targets and ensure customer satisfaction.
• Stay updated on product knowledge and process guidelines. Required Skills
• Excellent verbal and written communication skills.
• Good telephone and email handling skills.
• Robust listening and interpersonal skills.
• Customer service orientation and problem-solving abilities.
• Attention to detail, professionalism, and multitasking skills. Preferred Experience
• 1–4 years of experience in Customer Service / Call Centre operations.
• Experience in the hospitality industry is preferred.

📌 Call Centre- Customer Service Executive (Chennai)
🏢 EduRun Group
📍 Chennai