Company Description Grittytech is an educational institution focused on delivering tailored learning experiences for individuals aiming to advance in their fields. The organization offers personalized one-on-one sessions and interactive group classes for IT professionals, academics, artists, competitive exam candidates, language learners, and professionals seeking specialized training. Programs emphasize both academic excellence and practical support with assignments and projects to promote mastery and holistic development. Grittytech prioritizes individualized attention and creates an encouraging environment where learners can grow, build confidence, and reach their full potential. Team members contribute directly to learners’ success and ongoing personal and professional growth. Role Description The Customer Support Associate internship at Grittytech is a remote role focused on providing responsive, empathetic assistance to learners and prospective learners. Day-to-day responsibilities include answering inquiries via email, chat, and phone, guiding users through course enrollment and platform navigation, and resolving basic technical or account-related issues. The intern will help capture and document learner feedback, escalate complex concerns to senior team members, and ensure that each interaction reflects Grittytech’s commitment to personalized support. The role may also involve collaborating with the training team to share common learner questions,



suggesting improvements to FAQs, and contributing ideas to enhance the overall learner experience. This internship is designed to build practical customer support skills in a supportive, learning-oriented environment. Qualifications
• Strong skills in Customer Support and Customer Service, with an ability to respond promptly and professionally to learner inquiries.
• Experience or interest in Customer Experience, including listening to feedback and helping improve learner journeys.
• Basic understanding of Sales, such as explaining program options, guiding potential learners, and supporting enrollment decisions.
• Ability to contribute to Training by sharing recurring issues, supporting onboarding materials, and helping peers understand common learner needs.
• Transparent, respectful written and verbal communication skills and a customer-focused mindset.
• Comfort working remotely, managing time effectively, and using online communication and support tools.
• High level of reliability, empathy, problem-solving ability, and willingness to learn in a fast-paced educational environment.
• Previous experience in customer-facing roles, education, or online platforms is beneficial but not required; current students and career changers are welcome to apply. Languages
- Hindi, English, Odia Salary
- 15000-20000 based on Interview

📌 Customer Support Associate (India)
🏢 Grittytech
📍 India