We are looking for a detail-oriented and analytical professional to join our Operations team. This role involves managing metadata-related requests, handling operational workflows, resolving escalations, and collaborating with cross-functional stakeholders to ensure smooth business operations.

Key Responsibilities
• Handle metadata-related requests and ensure accurate data processing.
• Manage daily operational tickets and resolve issues as per defined guidelines.
• Communicate effectively with stakeholders through email and written channels.
• Seek clarifications and coordinate with relevant teams when required.
• Support QA activities during new partner onboarding initiatives.
• Prepare and submit daily and weekly operational reports.
• Monitor workflow performance and ensure adherence to defined SLAs.
• Manage escalations and drive timely resolution.
• Collaborate with internal teams and external partners/vendors.
• Identify and recommend process improvements to enhance operational efficiency.




• Cross-train across multiple workflows and provide support as needed.
• Desired Skills
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Solid decision-making and organizational skills.
• Good presentation and stakeholder management skills.
• Proficiency in computer applications and operational tools.
• Process-driven mindset with attention to detail.
• Quick learner with adaptability to changing business requirements.
• Ability to work independently as well as within a team environment.
• Strong customer service orientation and ability to manage internal/external stakeholders.
• What We're Looking For ✅ 1-2 years of experience in Operations/BPO processes ✅ Graduate in any discipline ✅ Comfortable working from the office in 24*7 shifts ✅ Strong communication and analytical skills ✅ Ability to work in a fast-paced, process-driven environment

📌 Team Member (India)
🏢 Tata Consultancy Services
📍 India