Key Responsibilities
Operations Management
• Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
• Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
• Drive service excellence through SLA and KPI adherence.
• Implement best practices, compliance standards, and operational efficiencies.
• Conduct regular site audits and governance reviews. Business Leadership
• Act as the primary business lead for assigned accounts/portfolios.
• Build and maintain robust client relationships at senior stakeholder levels.
• Identify opportunities for account growth, cross-selling,
and service enhancement.
• Lead account reviews, business presentations, and strategic planning discussions. Financial Management (P&L; Ownership)
• Own and manage the Profit & Loss (P&L;) for assigned accounts/business units.
• Ensure revenue achievement, margin improvement, and cost optimization.
• Monitor budgeting, forecasting, financial reporting, and variance analysis.
• Drive productivity initiatives and operational efficiencies to improve profitability. INCO: “Cushman & Wakefield”