Company: Gatim (gatim.in), a Jaipur-made cotton ethnic wear brand with 53 stores and a fast-growing online store. What you will do: Orders and dispatch (Shopify)
• Process daily orders on Shopify: confirm, invoice, print labels and hand them to the packing team.
• Book shipments on the courier platform (Shiprocket / Delhivery / others) and make sure every order before 2 pm goes out the same day.
• Call or WhatsApp COD customers to confirm the order before shipping. Pickups and couriers:
• Schedule and follow up on daily courier pickups; Escalate missed pickups the same day.
• Track shipments stuck in transit and push couriers to deliver.
• Check courier bills every week and claim any overcharge on weight or wrong rates. RTO and returns
• Track every RTO and return from the courier dashboard until it reaches the warehouse.
• Check returned parcels within 48 hours, restock good pieces in Shopify and record damaged ones.
• Every month, report RTO rate by courier and by pincode, and suggest which pincodes to block or make prepaid-only. Stock in and out
• Receive stock coming from the main warehouse to the online office, check it against the transfer list, and update Shopify.
• Send stock back to stores or the warehouse when asked, with proper paperwork.
• Do a weekly 50-item stock count and fix mismatches between Shopify and the shelf. Reporting




• Send a short report every Monday on WhatsApp: orders shipped, same-day dispatch %, RTO %, pending pickups, stock mismatches. Who we are looking for
• At least 1 year of hands-on work on Shopify (order processing, fulfilment, inventory). Non-negotiable. Experience with a courier aggregator such as Shiprocket, Delhivery, NimbusPost, Shipway or similar.
• 1 to 4 years in e-commerce operations or logistics; D2C fashion or apparel a big plus. Comfortable with Excel or Google Sheets (filters, easy formulas).
• Speaks Hindi and Bengali; basic English for emails.
• Lives within about 45 minutes of the office.
• Can join immediately.

What we offer
• Industry-competitive salary with timely payouts.
• Monthly incentive of 10% of salary when KPIs are met.
• A growing brand: online sales are aiming for Rs 1 crore a month, so this role can grow into Online Operations Manager. How we will measure you
• Same-day dispatch 95% or more, RTO rate down 20% in 3 months, 100% of COD orders confirmed, RTOs restocked within 48 hours, 99% stock match. Interview test (30 minutes)
• Show them the Shopify admin and ask them to
• (1) find and fulfil a test order,
• (2) explain how they would cut RTO on COD orders,
• (3) read a courier invoice and spot an overcharge. Anyone who claims a year of Shopify will do part 1 easily.

📌 E-commerce logistics executive (Kolkata)
🏢 Gatim Fashion
📍 Kolkata