Associate: Regional Coordination

Location:
Pune

Experience:
0-3 Years Department: Supply About Repos At Repos, fuel is more than energy-it is the pulse of progress, powering India’s industries and ambitions. We are redefining how energy is accessed, delivered, and consumed through a disruptive Fuel-Tech E-commerce platform. Proudly backed by the visionary late Ratan Tata, Repos has expanded to 380+ cities. With 12 patents under our belt, we are driven by innovation and a bold vision for the future. Role Overview This isn’t just a role; it’s a commitment. At Repos, we’re looking for a dedicated coordinator who can ensure seamless communication and collaboration with customers after they purchase an RFS or RFD. As an Associate: Customer Coordination, you will be the key link between customers and our internal teams. You will manage end-to-end coordination, provide timely updates, resolve queries, and ensure customers experience smooth and hassle-free support throughout their journey. What Are RFS and RFD? Repos Fuel Station (RFS): A mobile fuelling solution that enables businesses to get fuel delivered directly to their doorstep without visiting a fuel station. Repos Fuelling Datum (RFD): A fuel management system that helps businesses track fuel usage, reduce wastage, and improve operational efficiency.

Key Responsibilities
1. Customer Coordination
• Act as the single point of contact for customers after the purchase of RFS or RFD.
• Share timely updates regarding manufacturing, dispatch, and delivery timelines.
• Proactively communicate progress and set clear customer expectations. 2. Relationship Management
• Build trust-based relationships with customers through explicit and empathetic communication.
• Ensure customer engagement is consistent, transparent, and supportive.
• Maintain positive customer relationships throughout the coordination journey. 3. Query and Complaint Resolution




• Handle and resolve customer queries and concerns promptly.
• Coordinate with internal teams to ensure timely resolutions.
• Follow up on pending issues to ensure smooth execution and customer satisfaction. 4. Documentation and Reporting
• Maintain accurate records of customer interactions, queries, and resolutions.
• Track and monitor customer orders, delivery status, and escalation logs.
• Prepare and share periodic reports on coordination activities and customer feedback. 5. Customer Experience Excellence
• Anticipate customer needs and proactively provide guidance.
• Ensure every customer feels heard, valued, and supported.
• Contribute to building a customer-first culture at Repos. Skills We Value
• Strong communication and interpersonal skills.
• Problem-solving mindset with empathy and professionalism.
• Ability to manage multiple stakeholders and tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Strong follow-up and coordination abilities.
• Customer relationship management and query-handling skills. Qualifications
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Experience:
0–3 years in customer-facing or coordination roles.
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Education:
Graduate in MBA, BBA (preferably with a Marketing specialisation), or any other relevant field.
• Passion for building relationships and driving customer satisfaction.
• Ability to communicate professionally and coordinate effectively with customers and internal teams. Why Join Repos?
• Be the Link: Bridge customer expectations with internal execution.
• Drive Assurance: Ensure every customer feels supported and valued.
• Grow With Purpose: Learn, innovate, and grow in a high-energy environment.
• Shape Experiences: Help redefine how customers experience energy solutions.
• Work With Visionaries: Be part of a team transforming India’s fuel-tech landscape. This isn’t just a coordination role-it’s an opportunity to build trust, deliver assurance, and create lasting customer experiences at Repos.

📌 Associate: Regional Coordination (India)
🏢 Repos Energy
📍 India