WE'RE HIRING | Senior VoIP Engineer | Advanced Operations Technician (AOT)

Location:
Ambattur, Chennai

Experience:
2+ Years Qualification: CCNA or CCNP Certification/Course Mandatory Employment Type: Full time We are looking for an experienced Advanced Operations Technician (AOT) to join our Advanced Operations Support team. Candidates should have a strong understanding of networking concepts, VoIP technologies, SIP protocols, and technical troubleshooting.

Key Responsibilities

- Handle escalations related to inbound/outbound call failures and voice quality issues.
- Troubleshoot VoIP, SIP, RTP, and Caller ID/CNAM-related issues.
- Analyze SIP responses, call samples, PCAP files, and routing data.
- Coordinate with telecom carriers and NOC teams to resolve technical issues.
- Manage technical escalation tickets and ensure timely resolution.
- Maintain SLA compliance and provide regular ticket updates.
- Identify recurring issues and coordinate with engineering teams. Mandatory

Requirements:

- 2+ years of experience in Technical Support, Network Operations,



or Telecommunications.
- CCNA course/certification is mandatory.
- Strong knowledge of networking fundamentals and troubleshooting.
- Working knowledge of VoIP, SIP, RTP, and call flows.
- Familiarity with ticketing tools such as JIRA or Salesforce.
- Good communication and analytical skills. Preferred

Skills:

- Experience in NOC or Telecom Support.
- Knowledge of SIP error codes (503, 404, etc.).
- Familiarity with VoIP monitoring tools such as Spearline, Empirix, or VoIP Monitor.
- Experience in L2/L3 technical support. Important: Freshers are not eligible. Candidates must have relevant technical support or networking experience. Interested candidates can share their updated resumes with: Recruiter Details: Recruiter Name: Harishine T S Contact Number: (phone hidden) Email ID: [email protected] You can also share this opportunity with relevant candidates in your network.

📌 Senior VoIP Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai