Chance with MSXI
- OEM_HCV (Noida & Jaipur) Job Purpose The Service Process Coordinator (SPC) drives the implementation, adoption, and sustainability of OEM Service Excellence Program across assigned dealerships ensuring standardized service process execution, customer satisfaction improvement, dealership capability development, process compliance, audit readiness, and continuous improvement through coaching, training, and field support.

Key Responsibilities

- Drive end-to-end implementation of OEM
- Service Excellence processes.
- Ensure adherence across service reception, workshop, parts, delivery and post-service follow-up.
- Support rollout of new or revised service processes.
- Travel to assigned hub and spoke dealerships as per deployment plan
- Conduct on-site coaching and mentoring.
- Deliver classroom and on-the-job training.
- Develop dealership capability to sustain process standards.
- Conduct planned and surprise process audits.
- Ensure audit readiness and monitor closure of observations.
- Track KPIs including TAT, CSI, NPS and PMGR.




- Identify process gaps and operational issues
- Perform RCA using PDCA and Prepare and present operational and performance reports
- Ensure accurate and consistent data entry in Dealer Management System (DMS)
- Highlight data quality issues and support corrective measures
- Drive KAIZEN activities across service process areas
- Monitor implementation of improvement initiatives
- Share best practices across regions and Newsletters creation Qualifications & Technical Skills Diploma or Bachelor's Degree in Mechanical or Automobile Engineering. Experience 47 years in Automotive Service Operations, Dealer Service Management or Service Excellence. Commercial vehicle industry experience preferred.
- Advanced MS Excel, PowerPoint and Word
- Dealer Management System (DMS)
- Power BI (Preferred)
- Data Analysis
- PDCA Methodology
- Root Cause Analysis Open

Location:
- Jaipur (West) & Noida (North) Interested candidates do share profile on: [email protected]

📌 Opportunity with MSXI (Jaipur)
🏢 Sewells Group
📍 Jaipur