- Call customers for periodic service reminders and pending service follow-ups.
- Book service appointments and coordinate with the service team.
- Answer customer enquiries about service timings, availability, and ongoing offers.
- Collect feedback after servicing and pass concerns to the relevant team.
- Maintain accurate customer records and daily call updates.
- Follow up with customers who missed their appointments.
Requirements:
- Positive communication skills and a friendly, professional telephone manner.
- Fluency in the local language; Hindi or English is an advantage.
- Basic computer and data entry skills.
- Ability to follow up consistently and work with a team.
- Experience in telecalling or customer service preferred; freshers are welcome.