WE'RE HIRING | Network Engineer Frontline Agent (L1) Are you passionate about technology, troubleshooting, and customer support? We are looking for enthusiastic Technical Support Specialists to join our frontline technical support team. The ideal candidate should have a basic understanding of networking, VoIP technologies, and telecommunications, along with strong customer service and communication skills. Job Details:
- Position: Network Engineer Frontline Agent (L1)
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Experience:
1+ Years Preferred
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Job Type
Full-Time
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Location:
Ambattur, Chennai

Key Responsibilities

- Handle inbound and outbound customer calls and provide technical assistance.
- Log customer inquiries, identify issues, and gather relevant troubleshooting information.
- Perform initial troubleshooting and issue isolation for network, device, and VoIP-related problems.
- Handle MACD (Move, Add, Change, Delete) requests and customer account configurations.
- Assist with call flow modifications, number assignments, device configurations, and call routing.
- Troubleshoot endpoint devices, softphones, voicemail, Webex, and other communication applications.
- Perform basic network troubleshooting involving routers, switches, LAN/WAN, and IP connectivity.
- Monitor support inboxes, manage tickets, and ensure timely updates and follow-ups.
- Escalate unresolved technical issues to the appropriate support teams.




- Maintain accurate case documentation and follow established SOPs and knowledge base articles.
- Ensure customer satisfaction while meeting defined service-level objectives (SLOs). Required Skills &

Qualifications:

- Basic understanding of networking concepts, including TCP/IP, LAN, WAN, routers, and switches.
- Basic knowledge of VoIP technologies, SIP, and telecommunications.
- Understanding of inbound/outbound calling and call flow concepts.
- Good troubleshooting, analytical, and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Ability to multitask and work in a fast-paced call center environment.
- Positive documentation and ticket management skills. Preferred

Qualifications:

- 1+ of experience in Technical Support / IT Helpdesk / Voice Support.
- Prior experience in VoIP or IP-based technical support.
- Familiarity with ticketing systems and troubleshooting tools.
- Experience supporting Webex, softphones, voicemail, or enterprise communication platforms.
- Understanding of the telecommunications or SaaS industry. Interested candidates can share their updated resumes Recruiter Contact Details: Recruiter Name: Harishine T S Contact Number: (phone hidden) Email ID: [email protected] Feel free to share this opportunity with suitable candidates in your network.

📌 Network Engineer 1 (Chennai)
🏢 Movate Technologies
📍 Chennai