We have an urgent requirement for an Operations Analyst
- Presales Operations. Please share suitable profiles with relevant experience in presales support, CRM operations, and business process improvement. ### Job Details Employment Type: Full-Time Employment (FTE) on Cloud Analogy payroll. Work

Location:
Pan-India
- Noida, Gurugram, Hyderabad, Pune, Mumbai, Bengaluru, and Chennai. ### Technical Skill Requirements
- Presales Operations: Experience in operational support, business analysis, or process support within sales, presales, CRM, quotation, approvals, or sales enablement environments.
- Process Understanding: Knowledge of quotation creation, product configuration, pricing support, approvals, and handover to order management.
- Service and Issue Management: Experience handling service requests, incidents, user queries, troubleshooting, and escalations.
- Tools: Hands-on exposure to ServiceNow, Azure DevOps, JIRA, Microsoft Teams, SharePoint, or comparable platforms.
- Reporting and Analysis: Ability to analyse support tickets, SLA performance, issue trends, backlog status, operational KPIs, and process bottlenecks.
- Documentation: Experience maintaining operational procedures, user guidance,



known-error documentation, and support processes.
- Communication: Solid coordination skills with business stakeholders, Product Owners, IT teams, and end users.
- Good-to-Have

Skills:
CRM, CPQ, approval tools, ERP integrations, or reporting dashboards.
- ITIL, service management, business analysis, Lean, or process improvement knowledge.
- Experience coordinating testing, validation, releases, and business readiness activities. ### Profile Submission Format Please share matching candidate profiles in the following matrix:
- Name
- Mobile No.
- Official Email ID
- Total Exp.
- Relevant Experience
- Relevant Tools / Platforms
- Current Organization
- Notice Period / LWD
- Current Location Please share technically screened profiles with relevant presales operations, business process support, or CRM operations experience. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operation Analyst (Noida)
🏢 Orbion Infotech
📍 Noida