About the Role
We are looking for enthusiastic, customer-focused, and communication-driven professionals to join our team as Customer Support Representatives – English Voice Process in Chennai. The ideal candidate should have strong English communication skills, a customer-first mindset, and the ability to handle customer queries professionally over voice calls. This is an excellent opportunity for candidates with relevant customer support experience who are looking to advance their careers in a dynamic and growth-oriented work environment.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally, depending on business requirements.
• Assist customers with their queries, concerns, and service-related requests in a timely and efficient manner.
• Communicate clearly and confidently in English while maintaining a professional tone throughout customer interactions.
• Understand customer needs, identify appropriate solutions, and provide accurate information.
• Resolve customer issues effectively or escalate complex cases to the appropriate team when required.
• Maintain high standards of customer satisfaction and deliver a positive customer experience.
• Document customer interactions, update records, and maintain accurate information in the relevant systems.
• Follow established processes, company policies, quality standards,



and performance guidelines.
• Meet assigned performance targets related to customer satisfaction, call quality, productivity, and resolution efficiency.
• Demonstrate empathy, patience, active listening, and problem-solving skills during customer interactions. Eligibility Criteria:
• Minimum qualification: High School Graduate or equivalent.
• At least 6 months of relevant customer support or voice process experience.
• Skilled English communication skills at B2 level or above.
• Ability to understand customer concerns and communicate solutions clearly.
• Strong listening, interpersonal, and problem-solving skills.
• Basic computer proficiency and the ability to navigate customer support systems.
• Willingness to work in US shifts and from the Chennai office.
• Candidates who can join immediately are preferred. Work Schedule and Facilities:
• Work

Location:
Chennai, Tamil Nadu.
• Work Arrangement: Full-time, work from office.
• Shift Timings: US shifts, as per business requirements.
• Weekly Offs: Two days per week, as per the assigned roster.
• Transportation: Home pick-up and drop facility, subject to company transport policies.
•

Salary:
Highly competitive compensation based on experience, skills, and company policies.

📌 Customer Support Representative (Chennai)
🏢 Shalini Recruitments
📍 Chennai