## Job highlights
- Must Have
- 8-12 years of SAP experience. Strong knowledge of SAP modules,integration,and support environments.
- Proven experience managing SAP Projects
- Experience in driving digital transformation initiatives. ### SAP Service Delivery Manager

Location:
Ahmedabad ### Job Summary The SAP Service Delivery Manager will be responsible for overseeing the end-to-end delivery of SAP services, ensuring high-quality service, customer satisfaction, and operational efficiency. The role involves managing client relationships, coordinating support teams, driving continuous improvements, and ensuring SAP service delivery aligns with business objectives. ###

Key Responsibilities
- Own and manage the delivery of SAP support and services (AMS, projects, enhancements, and upgrades).
- Ensure service levels, KPIs, and SLAs are consistently achieved or exceeded.
- Oversee incident, problem, change, and release management processes within SAP environments.
- Serve as the primary point of contact for SAP service delivery with business stakeholders and customers.
- Build and maintain strong client relationships, ensuring alignment with business requirements and expectations.
- Manage escalations and resolve service-related issues effectively and efficiently.
- Lead and coordinate SAP functional and technical teams (onshore and offshore).
- Manage third-party vendors or partners delivering SAP services.
- Drive workforce planning, performance management,



and optimal resource utilization.
- Conduct regular service reviews with stakeholders, including SLA performance and improvement initiatives.
- Ensure compliance with ITIL processes, internal policies, and audit requirements.
- Monitor budgets, costs, and resource allocations to achieve cost-effective service delivery.
- Identify and implement opportunities for service optimization and automation across SAP landscapes.
- Promote the adoption of SAP best practices and emerging technologies (e.g., S/4HANA, SAP BTP, Fiori).
- Support digital transformation initiatives leveraging SAP solutions. ### Must Have
- 8-12 years of SAP experience
- Robust knowledge of SAP modules, integration, and support environments
- Excellent leadership, stakeholder management, and client engagement skills
- Strong understanding of ITIL framework and service management processes
- Proven experience managing SAP Projects ### Nice to have
- SAP Solution Manager expertise
- Certifications: ITIL Foundation, PMP/Prince2
- Knowledge of SAP BTP, Fiori, or cloud-based SAP Solutions
- Experience in driving digital transformation initiatives
- Exposure to multi-vendor, global delivery environments Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SAP Service Delivery Manager (Ahmedabad)
🏢 Gitakshmi Technologies
📍 Ahmedabad