Below is a professional

Job Description
(JD) for a Banquet Hall Manager, suitable for a banquet hall, marriage venue, wedding and events facility, hotel banquet, or convention centre in India. You can use it for recruitment and internal HR documentation.

JOB DESCRIPTION
Position: Banquet Hall Manager Department: Operations / Hospitality Reports To: General Manager / Owner / Operations Head

Location:
Etah, UP Employment Type: Full-Time Experience Required: 5–8 years in banquet operations, hospitality, wedding venues, or event management (preferred) 1. Job Purpose The Banquet Hall Manager will be responsible for the overall management, operations, and profitability of the banquet facility. The role involves managing bookings, coordinating weddings and other events, supervising staff, maintaining the premises, ensuring excellent customer service, and achieving revenue and cost-control targets. The candidate must ensure that every event is executed professionally, safely, on time, and in accordance with the agreed commitments made to clients. 2.

Key Responsibilities
A. Banquet Operations Management
* Oversee the day-to-day operations of the banquet hall and associated facilities.
* Ensure the venue is clean, well-maintained, and event-ready at all times.
* Supervise event setup, seating arrangements, stage preparation, lighting, sound, and other arrangements.
* Ensure timely setup and dismantling of event infrastructure.
* Establish standard operating procedures (SOPs) for all banquet activities.
* Coordinate with housekeeping, maintenance, security, catering, and other departments. B. Sales, Marketing and Bookings
* Handle enquiries for weddings, receptions, engagements, corporate events, birthday parties, and other functions.
* Conduct venue inspections and presentations for prospective clients.
* Prepare quotations, negotiate commercial terms within approved limits, and convert enquiries into bookings.
* Maintain an updated booking calendar and prevent scheduling conflicts.
* Ensure timely collection of booking advances, instalments, and final payments.
* Build relationships with event planners, wedding planners, decorators, caterers, and corporate clients.
* Develop strategies to increase occupancy, repeat business, and referrals. C. Event Planning and Execution
* Meet clients to understand their requirements, budgets, guest count, and event preferences.
* Prepare event plans, schedules, checklists, and resource requirements.
* Coordinate with clients and external vendors regarding décor, catering, entertainment, photography, and other services.
* Conduct pre-event briefings with the operations team.
* Ensure the venue is ready before the agreed event start time.
* Monitor events personally and resolve operational issues promptly.
* Conduct post-event inspections and ensure proper handover of the premises. D. Staff Management
* Recruit, train, schedule, and supervise banquet staff, housekeeping personnel, supervisors, and other operational employees.
* Allocate duties and establish clear accountability for each team member.
* Maintain staff discipline, grooming standards, attendance, and professional conduct.
* Arrange adequate manpower for events based on guest count and event requirements.
* Evaluate employee performance and provide regular training.
* Coordinate with temporary staff and contractors during peak wedding and event seasons. E. Financial Management and Cost Control
* Prepare and monitor operating budgets in consultation with management.
* Track revenue from venue rentals, catering, décor, and other approved services.
* Control expenditure on manpower, utilities, consumables, repairs, and event operations.
* Monitor discounts, complimentary services, and additional charges against approved limits.
* Ensure timely billing, collection of outstanding dues, and accurate financial documentation.
* Monitor event-wise profitability and identify opportunities to improve margins.
* Prevent revenue leakage, wastage, unauthorised expenditure, and misuse of company assets. F. Customer Relationship Management




* Maintain professional relationships with clients throughout the booking and event process.
* Ensure all agreed services are delivered as per the contract.
* Handle customer complaints and resolve disputes promptly.
* Collect feedback after events and implement improvements.
* Maintain records of customer enquiries, bookings, preferences, complaints, and repeat business opportunities. G. Housekeeping, Maintenance and Infrastructure
* Ensure cleanliness and hygiene of banquet halls, washrooms, kitchens, lawns, parking areas, and common areas, wherever applicable.
* Monitor the condition of furniture, fixtures, air-conditioning, electrical systems, lighting, sound equipment, and other assets.
* Coordinate preventive maintenance and timely repairs.
* Maintain adequate stocks of operational supplies and consumables.
* Ensure proper storage, handling, and security of equipment and inventory.
* Conduct routine inspections before and after events. H. Safety, Security and Compliance
* Ensure compliance with applicable fire safety, building safety, food safety, labour, and other statutory requirements relevant to the facility.
* Ensure emergency exits, fire extinguishers, evacuation routes, and safety equipment remain accessible and serviceable.
* Coordinate with security personnel for crowd management, parking, access control, and VIP arrangements.
* Monitor guest capacity and ensure that occupancy limits are not exceeded.
* Ensure appropriate permissions and operating conditions are followed for music, sound levels, alcohol service, fireworks, and other regulated activities, wherever applicable.
* Maintain incident registers and report accidents, damages, security concerns, and other significant incidents to management immediately. 3. Key Performance Indicators (KPIs) The Banquet Hall Manager will be evaluated on the following measurable parameters: 1. Revenue Achievement: Achievement of monthly and annual revenue targets. 2. Booking Conversion: Percentage of qualified enquiries converted into confirmed bookings. 3. Venue Occupancy: Number of booked event days against available event days. 4. Profitability: Contribution margin and operating cost control. 5. Customer Satisfaction: Client feedback, complaints, and repeat bookings. 6. Event Execution: Percentage of events delivered on schedule without major operational issues. 7. Payment Collection: Timely collection of advances, balances, and outstanding dues. 8. Cost Control: Adherence to approved budgets and prevention of unnecessary expenditure. 9. Asset Maintenance: Reduction in equipment damage, breakdowns, and avoidable repair costs. 10. Staff Productivity: Manpower utilisation, attendance, training, and discipline. 11. Safety and Compliance: Adherence to safety procedures and statutory requirements. 12. Inventory Control: Accuracy of stock records and prevention of wastage or pilferage. Specific numerical targets should be established by management based on the size, capacity, location, and business model of the facility. 4. Educational Qualifications
* Graduate in Hotel Management, Hospitality Management, Business Administration, or a related discipline preferred.
* Candidates with substantial practical experience in banquet operations may also be considered.
* Computer proficiency in Microsoft Excel, Word, email, and booking or billing software is desirable. 5. Experience Requirements
* Preferably 5–8 years of relevant experience in banquet operations, wedding venues, hotels, resorts, or event management.
* Prior experience managing weddings, large gatherings, and multiple events is desirable.
* Experience in sales, client negotiation, vendor management, budgeting, and team supervision is preferred. 6. Required Skills and Competencies
* Strong leadership and team management skills.
* Excellent communication and customer-handling abilities.
* Sales, negotiation,



and commercial awareness.
* Financial discipline and cost-control orientation.
* Strong planning, organisation, and problem-solving skills.
* Ability to work under pressure and manage multiple events.
* Vendor coordination and contract-management skills.
* Attention to cleanliness, presentation, safety, and operational detail.
* Proficiency in maintaining reports, booking records, and performance dashboards.
* High standards of integrity, accountability, and professional conduct. 7. Working Conditions
* Full-time operational role requiring a physical presence at the venue.
*

Working hours
may extend beyond normal business hours depending on event schedules.
* Availability on weekends, public holidays, and during peak wedding seasons is essential.
* The role may require extended standing, frequent movement across the premises, and coordination with multiple teams. 8. Authority and Accountability The Banquet Hall Manager will be authorised, within management-approved limits, to:
* Allocate staff and operational resources.
* Coordinate and supervise event execution.
* Negotiate bookings and commercial terms within approved pricing guidelines.
* Approve routine operational expenses within delegated financial limits.
* Coordinate with vendors and service providers.
* Escalate major customer complaints, safety incidents, financial deviations, and policy violations to management. Any discounts beyond approved limits, major capital expenditure, exceptional contractual commitments, and other reserved decisions will require prior approval from management. 9. Reporting and Review The Banquet Hall Manager shall submit periodic reports to the General Manager / Owner covering:
* Enquiries received and bookings confirmed.
* Upcoming events and operational readiness.
* Revenue, collections, and outstanding payments.
* Event-wise expenses and profitability.
* Customer feedback and complaints.
* Staff attendance and performance.
* Maintenance requirements and asset condition.
* Safety incidents and compliance issues. Performance shall be reviewed monthly, with a comprehensive assessment at the end of the probation period and periodically thereafter. 10. Ideal Candidate Profile The ideal candidate will be a hands-on hospitality professional who combines robust operational management with sales ability, financial discipline, customer service, and staff leadership. The candidate must be capable of independently managing the banquet facility, ensuring smooth event execution, maintaining high standards, and improving the venue’s revenue and profitability. My recommendation for recruitment If you are hiring a manager for an independently operated banquet hall, I recommend giving the position four primary accountabilities: Priority Responsibility Suggested weight in performance appraisal 1 Sales, bookings and revenue generation 30% 2 Event execution and customer satisfaction 30% 3 Cost control and profitability 25% 4 Staff management, maintenance and compliance 15% These weights are illustrative and can be adjusted to your business model. One important point: If the manager is expected to generate bookings, do not restrict the JD to operations alone. Make the person accountable for sales conversion, revenue targets, payment collection, and profitability as well. If the venue also includes lawns, rooms, a restaurant, or catering facilities, the responsibilities should be expanded to cover those operations. Would you like me to tailor this JD for your particular setup? I can prepare a more specific version for:
* Option A: Marriage garden / wedding banquet hall
* Option B: Premium banquet hall with in-house catering
* Option C: Banquet hall with lawns, rooms, and multiple event spaces
* Option D: Banquet hall manager with full responsibility for sales, operations, staff, and profit and loss (P&L;). Pay: ₹40,000.00
- ₹100,000.00 per month

Benefits:
- Commuter assistance
- Flexible schedule Ability to commute/relocate:
- Etah, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
- Banquet: 5 years (Required) Work

Location:
In person

📌 Hospitality Manager (Etah)
🏢 Shri Shailendra Singh Farms and Resorts
📍 Etah