WE'RE HIRING | Technical Support Specialist International Voice Process We are looking for skilled and customer-focused Technical Support Specialists with experience in international voice support to join our team. Job Details:
- Position: Technical Support Specialist (Voice Process)
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Experience:
1+ Year of relevant experience is mandatory
- Process: International Voice Support
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Job Type
Full-Time
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Location:
Ambattur, Chennai

Key Responsibilities

- Handle inbound customer calls and provide technical assistance.
- Troubleshoot basic networking, connectivity, device, and VoIP-related issues.
- Diagnose and resolve customer technical queries.
- Perform initial issue triage and escalate complex cases to the appropriate teams.
- Manage customer tickets, documentation, and follow-ups.
- Ensure customer satisfaction while meeting quality and SLA targets. Required





Skills:

- Minimum 1 year of experience in an International Technical Voice Support process.
- Basic knowledge of networking concepts (TCP/IP, LAN/WAN, routers, switches).
- Understanding of technical troubleshooting and connectivity issues.
- Good communication and customer-handling skills.
- Robust problem-solving and multitasking abilities.
- Willingness to work in rotational shifts. Important: Freshers are not eligible. Candidates must have at least 1 year of international voice support experience. Interested candidates can share their updated resumes. Recruiter Details: Recruiter Name: Harishine T S Contact Number: (phone hidden) Email ID: [email protected]

📌 Technical Support Specialist (Chennai)
🏢 Movate Technologies
📍 Chennai