Role Description
- The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide clear, accurate information about services and processes.
- Responsibilities include logging interactions in systems, resolving issues or escalating them appropriately, and maintaining high standards of customer satisfaction and professionalism.
- The role involves working closely with internal teams to coordinate solutions, follow call scripts and guidelines, and meet performance targets such as call quality and response times.
- This is a full time, on-site role based in Guwahati, requiring consistent attendance and adherence to scheduled shifts. Qualifications
- Experience in call center or customer-facing roles, including Customer Service Representative and Customer Support responsibilities.
- Ability to maintain high levels of Customer Satisfaction through clear communication, problem-solving, and follow-through.
- Strong Interpersonal Skills, including active listening, empathy, and professional telephone etiquette.
- Basic to intermediate Computer Literacy, including use of CRM tools, call center software, email, and documentation platforms.
- Good spoken and written communication skills
- Ability to work in a structured, target-driven environment and manage time effectively.
- Prior experience in travel, or operations-related industries is beneficial but not mandatory.
- Minimum educational qualification: higher secondary or equivalent; graduation in any discipline is preferred.