## Job highlights
- Global shift timing .
- Resolve Tier 1 queries and transactions related to core HR processes .
- Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams Responsibilities
- Resolve Tier 1 queries and transactions related to core HR processes
- Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
- Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
- Working with and assisting global employee/HR users from APAC, EMEA & AMR.
- Manage Global compensation audits and reports.
- Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
- Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
- Manage One-time payments bulk uploads and comp requests.
- Managing & Coordinating queries on Case management tool Service now effectively.
- Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
- Active participation on any new transitions and documents creation.
- Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
- Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
- Update/Review SOPs and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes




- Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
- Ability to identify and escalate complex queries to appropriate stakeholders
- Adhere to agreed KPIs, KRAs, SLAs and customer service standards
- Managing client calls with the Global process partners on a regular basis and ensures required documentation
- Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience Key Skills
- Workday HR
- ServiceNow
- HR fundamentals
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- HR ERP
- Strong written and verbal communication skills
- Bachelor's/Master's degree in Human Resources or Personnel Management
- 3-4 years of experience in HR or client services role
- Global shift timing Qualifications
- Highly Organized and Self-motivated
- Highly Employee and Customer centric
- Strong team player, willing to learn and share experiences with other team members
- Attention to detail and ability to work towards tight deadlines
- Result oriented and Proactive in achieving results
- Ability to manage competing priorities and multiple stakeholders
- Highly Adaptable and Adaptable to conditions and business requirements

Location:
Gurugram Scheduled Weekly Hours: 40 Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram