## Job highlights
- Conduct workshops,system demonstrations,end-user training,and documentation. Support testing cycles (SIT / UAT),go-live preparation,and post-go-live stabilization. Work closely with stakeholders including business users,developers,and project managers. Keep up with new features and innovations within the SAP Customer Experience suite.
- Experience with middleware (SAP CPI etc.). Job Title: SAP Service Cloud Consultant

Location:
Remote

Job Type
Contract Experience Level: Mid-level / Senior Job Summary: We are seeking a knowledgeable and proactive SAP Service Cloud Consultant to implement and optimize SAP s Service Cloud (part of SAP Customer Experience, formerly C/4HANA) for our clients. The consultant will play a key role in designing customer service processes, configuring the system, and ensuring seamless integration with other SAP and third-party systems.

Key Responsibilities
Implement and configure SAP Service Cloud to meet client business needs Analyze customer service processes and propose SAP-based solutions Customize service scenarios including case/ticket management, service level agreements (SLAs), knowledge base, omnichannel integration (email/chat/phone/social), and field service Integrate SAP Service Cloud with SAP ERP (S/4HANA), SAP FSM, and other platforms using middleware like SAP CPI Conduct workshops, system demonstrations, end-user training, and documentation Support testing cycles (SIT/UAT), go-live preparation,



and post-go-live stabilization Work closely with stakeholders including business users, developers, and project managers Keep up with current features and innovations within the SAP Customer Experience suite Required Skills &

Qualifications:
Bachelors degree in Computer Science, Information Systems, Business, or a related field 6-8 years of experience in SAP Service Cloud (C4C) implementations and support Strong knowledge of customer service business processes (B2B and B2C) Hands-on experience with configuration of service scenarios: tickets, SLAs, workflows, queues, escalation management Familiarity with SAP Cloud Application Studio (SDK) and key-user tools Experience with middleware (SAP CPI etc.) Ability to design custom objects, reports, and dashboards Excellent analytical, communication, and presentation skills SAP Service Cloud certification is a plus Preferred

Qualifications:
Experience with SAP Field Service Management (FSM) Working knowledge of other CX modules (Sales Cloud, Marketing Cloud) Experience in agile project delivery environments Understanding of customer journey and service KPIs Prior experience in industries like utilities, retail, telecom, or manufacturing is a plus Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SAP Service Cloud Consultant (Delhi)
🏢 Global Business Ser. 4u
📍 Delhi