Role & responsibilities
- Manage customer relationship and provide quality customer service.
- Handle branch operations, documentation, and account-related activities.
- Ensure compliance with KYC, AML, and company policies.
- Support customer onboarding and query resolution.
- Maintain operational records and MIS reports.
- Coordinate with internal teams for smooth branch functioning.
- Ensure timely completion of operational and administrative tasks.
- Assist in achieving branch business and service objectives. Preferred candidate profile
- Graduate in any discipline.
- Experience in Banking, NBFC, Financial Services, CRM, Accounts, or Branch Operations.
- Valuable communication and interpersonal skills.
- Knowledge of KYC/AML guidelines and branch processes.
- Proficiency in MS Office and reporting. Key
Skills:
Banking Operations, Customer Relationship Management (CRM), Accounts Handling, KYC, AML, Documentation, MIS Reporting, Customer Service, Branch Operations, Team Coordination.