We are looking for a customer-focused Player Experience Agent to join our client's Operations team. The candidate will be responsible for providing excellent customer support to users of online casino and sportsbook platforms through live chat and email.

Key Responsibilities

- Handle customer queries and provide timely support through live chat and email.
- Resolve player account-related queries and product-related issues.
- Troubleshoot basic platform issues and escalate complex technical problems to the relevant teams.
- Review basic KYC (Know Your Customer) and identity verification documents as per internal procedures.
- Coordinate with cross-functional teams to investigate and resolve customer issues.




- Identify recurring customer concerns and suggest improvements to support processes.
- Support day-to-day operations, new product launches, and other business initiatives. Required

Skills:

- 3–6 years of experience in customer support or customer service.
- Experience handling customer queries through live chat and email.
- Excellent English communication skills, both written and verbal.
- Solid problem-solving and multitasking abilities.
- Good attention to detail and a customer-focused approach.
- Flexibility to work rotational day and night shifts.

📌 Player Experience Agent (Hyderabad)
🏢 Thinkwise Consulting
📍 Hyderabad