Job Title: Senior Manager
- Quality (Digital Operations) Job

Location:
Hyderabad Work Model: Work from Office Candidate Expectations Minimum of 10+ years of experience in Customer Experience (CX), Quality Management, or Sales Operations Proven track record in the Ad Sales or MarTech industry is highly preferred Hands-on experience with Speech Analytics (e.g., Nice, Verint, CallMiner) and NLP tools. Must understand how to prompt and tune AI for sentiment detection. Certified in Six Sigma (Green/Black Belt) or COPC with a deep understanding of FMEA and QMS frameworks. Education and Certification: Any Graduates Detailed

Job Description
Deep experience in Retention Marketing or Account Management within a high-churn workplace. Deploy and oversee Speech Analytics and NLP (Natural Language Processing) tools to monitor real-time customer sentiment Calibrate AI models to recognize nuances specific to Ad Sales (e.g., budget sensitivity, ROI concerns, and platform technicalities).

📌 Senior Manager (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad