Role Purpose: To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.
Key Responsibilities
Process & Compliance Management
• Ensure strict adherence to all operational processes and login checklists at all times.
• Monitor compliance with sanction and disbursement conditions for all loan files. Coordination & Workflow Management
• Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
• Act as a central point of contact for operational support within the branch. Audit & Regulatory Support
• Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
• Ensure readiness of documents and processes for internal and external audits. Branch Administration & Compliance
• Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
• Ensure all regulatory and internal compliance standards are consistently met. MIS & Reporting
• Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
• Track operational metrics and highlight gaps or risks proactively. Regulatory Activities Execution
• Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities. Document Management & Custody
• Ensure safe storage and proper handling of all loan documents at the branch.
• Oversee timely and secure dispatch of documents to centralized vault storage with quality checks. Key Skills & Competencies:
• Strong understanding of HFC operations and regulatory framework
• Knowledge of CERSAI, CKYC, and NHB compliance guidelines
• Attention to detail and documentation accuracy
• Audit handling and compliance orientation
• Solid coordination and stakeholder management skills
• Proficiency in MIS and reporting tools
• Graduate (Mandatory) Preferred
Experience:
• 2–4 years of experience in operations within NBFC/HFC/BFSI sector
• Prior experience in branch operations or loan processing preferred