• Lead and resolve complex L3-level technical issues across networks, servers, storage, cloud platforms, and enterprise applications.
• Manage, monitor, optimize, and maintain IT infrastructure to ensure high availability, performance, scalability, and reliability.
• Administer and oversee:
• Active Directory and Identity Management
• DNS and DHCP
• VPN and remote access solutions
• Firewalls and network security
• Endpoint and device management
• Servers, storage, backup, and disaster recovery environments
• Manage cloud and SaaS environments, including AWS, Microsoft Azure, and Google Workspace.
• Implement proactive monitoring, alerting, automation, and performance-management solutions.
• Collaborate with global teams on capacity planning, infrastructure upgrades, modernization, and automation initiatives.
• Ensure business-critical systems meet defined uptime, performance, backup, and disaster recovery requirements.
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• Develop, implement, and enforce IT security policies, standards, procedures, and best practices.
• Strengthen and continuously improve the organization's overall cybersecurity posture.
• Manage and oversee security technologies, including:
• Firewalls
• IDS/IPS
• Endpoint Detection and Response (EDR)
• Antivirus and endpoint protection
• Email security
• Vulnerability management tools
• Identity and access management solutions
• Lead security incident response activities, including investigation, containment, remediation, and post-incident reviews.
• Conduct and coordinate regular:
• Security audits
• Risk assessments
• Vulnerability assessments
• Penetration testing
• Drive vulnerability remediation and risk mitigation programs.
• Ensure compliance with applicable standards and regulatory requirements, including:
• ISO 27001
• SOC 2
• GDPR
• Other applicable industry and client security requirements




• Support internal and external security audits and maintain required documentation and evidence.
• Develop and deliver cybersecurity awareness and security best-practice programs for employees.
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• Engage directly with clients on IT infrastructure, cybersecurity, compliance, and technical governance matters.
• Provide expert-level L3 technical support for complex client infrastructure and security issues.
• Participate in client onboarding and offboarding activities.
• Conduct technical reviews, infrastructure assessments, and security reviews.
• Support client audits, compliance assessments, and security questionnaires.
• Participate in regular service review and continuous service improvement meetings.
• Communicate technical risks and recommendations effectively to both technical and business stakeholders.
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• Requirements
• Strong hands-on experience in enterprise IT Infrastructure and L3 Support.
• Robust knowledge of networking technologies, including routing, switching, VPNs, firewalls, DNS, and DHCP.
• Experience managing Windows Server, Active Directory, and identity management environments.
• Experience with cloud infrastructure and services, particularly:
• Microsoft Azure
• AWS
• Google Workspace
• Strong understanding of endpoint management, monitoring, backup, and disaster recovery solutions.
• Hands-on experience with infrastructure automation and monitoring tools.
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· Strong understanding of cybersecurity frameworks and security best practices.
· Practical experience with ISO 27001 and/or SOC 2 frameworks and audit processes.
· Knowledge of GDPR and other relevant regulatory and compliance requirements.
· Experience managing security technologies such as firewalls, IDS/IPS, EDR, endpoint protection, and email security.
· Strong experience in: o Risk assessment o Vulnerability management o Incident response o Security audits o Penetration testing coordination o Security awareness programs
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📌 IT Infrastructure (India)
🏢 MarketScope
📍 India