Teleperformance is Hiring || Trainer: Banking Process
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Location:
Gurgaon (94-95) Preferred Candidates: Professionals with experience in BFSI (Banking, Financial Services & Insurance) or Sales Processes will be given preference. Key

Requirements:
• Experience in Training & Development, preferably in the BFSI or Sales Process
• Deliver effective training sessions for recent hires and existing employees.
• Facilitate process training, product knowledge sessions, and refresher training as required.
• Ensure employees develop a strong understanding of process guidelines, business requirements, and customer handling techniques.
• Monitor trainee performance through assessments, role-plays, mock calls, and feedback sessions.
• Identify learning gaps and implement appropriate coaching and improvement plans.




• Collaborate with Operations and Quality teams to improve employee performance and maintain process standards.
• Track training effectiveness, maintain training records, and support employees in achieving business objectives. Candidate

Requirements:
• Relevant experience in Training & Development, preferably in a BPO/contact centre environment.
• Candidates with experience in BFSI (Banking, Financial Services & Insurance) or Sales Processes will be preferred.
• Excellent verbal and written communication skills.
• Strong presentation, facilitation, and classroom management skills.
• Strong coaching, problem-solving, and interpersonal skills.

📌 Trainer (Gurugram)
🏢 TP
📍 Gurugram