Professionally answer incoming calls from potential and existing customers regarding channel sales, product information, pricing, and promotions.
• Make outbound calls to follow up on inquiries, provide updates, and nurture leads generated through channel partners.
• Actively listen to customer needs and provide accurate and relevant information.
• Respond promptly and efficiently to customer inquiries received via phone, email, or other channels.
• Accurately document all customer interactions, inquiries, and resolutions in the CRM system.
• Escalate complex issues or inquiries to the appropriate team members or departments.
• Clearly and concisely explain product features, advantages, and pricing to customers.
• Provide information about our channel partners, their locations,



and how customers can connect with them.
• Develop a strong understanding of our products, services, and channel partner program.
• Identify potential leads and opportunities during customer interactions and forward them to the relevant Channel Sales team members.
• Provide basic support to channel partners by answering their queries and directing them to appropriate resources.
• Follow-up delivery, payment, installation, and site visit of the engineers or technicians Requirements ITI/Diploma/ Any degree Candidates must work on Office , No work home is being provided Benefits PF , ESI and Other benefits

📌 Executive CRM (Chennai)
🏢 Hykon India
📍 Chennai