Roles and Responsibilities
- Provide exceptional customer support to clients through phone calls, emails, or chats.
- Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
- Collaborate with team members to achieve shared goals and objectives.
Desired Candidate Profile
- 0-4 years of experience in a similar role (customer support/call center).
- Excellent communication skills in English language (written & spoken).
- Ability to work on international voice process (US healthcare).
- Robust problem-solving skills with attention to detail and analytical thinking.
LOCATION - NOIDA
INTERESTED CANDIDATES REACH ME ON THIS MAIL ID -
[email protected]
HR RECRUITER - ROZY MADHAN
📌 Customer Support Executive (Noida)
🏢 TP
📍 Noida