Job Information

- Job Title: GoldLoan Officer
- Grade: AM-II
- Department: GoldLoan
- Location: RO
- Sub-Department: Gold Loan
- Type of Position: FullTime
- Reports To: Area Head-Gold Loan
- Reporting Into: NA

Role Purpose / Objective
- Achieveand Exceed targets set for Number and Value of Gold Loans
- Primarycontact for gold loan customers- pitching product to them,explain all details about product, collect required documents.
- Coordinatewith Branch team ADO, BM, CRM, CCR, CROs, LOs andexternal members - BCs, DSAs leads etc.
- Resolveall field level queries of customer related to Gold Loan andmanage regular collections.
- Acting as back-up forAssets Desk Officers in their absence

Key Duties and Responsibilities of the Role Business
- Daily/Weekly /Monthly achievement of the targets set for gold loan,both in volume and value terms as established for the branch
- Working on OSP increment ofassigned portfolio
- Meeting Cross Sales targetset for the assigned portfolio
- Call/visit eligible customers, pitch them about product and collectleads
- DoOut bound promotional activities for Gold Loan lead generation




- Coordinationwith feet on streets, DSAs and BC points
- Ensureproper collection of 0 90 DPD cases in the branch

Customer
- Ensurecustomers are educated about Gold Loan schemes/services offeredby Ujjivan.
- Keyfocus on Out bound activities and generating leads from NTB andETB customer pool
- EnsureCustomer queries are dealt with promptly and accurately at fieldlevel
- Ensuresmooth and prompt service from other partner channels tocustomers

Internal process
- Ensurecompliance with lending guidelines, quality framework and auditrequirements;
- Ensurethat defaulting areas or negative area for gold loan need to beidentified based on field observations
- Giveconstructive feedback on on-field and competitor activities
- Ensureall the necessary things like: availability of appraisers, loanrelated admin requirements etc. are in place

Location - Vadodara,Nadiad,Ahmedabad,Rajkot,Botad,Anand,Kheda,Bardoli,Mehsana,Gandhidham,Jamnagar,Jasdan,Modasa,Naroda

📌 Gold Loan Officer (Nadiad)
🏢 Ujjivan Small Finance Bank
📍 Nadiad