- Responding to technical support tickets.
- Talking directly to the customer to determine the nature of the technical issue.
- Connecting to the customers computer system via remote access.
- Identifying the nature of the hardware, software, or networking issue.
- Providing the customer with resolution choices.
- Installing new software/applications upgrades.
- Fixing any software or hardware issues.
- Providing minor technical or operational training.
- Completing IT support logs.
Requirements:
- Bachelors degree in information technology or computer science.
- 3 years of work experience as an IT or desktop support technician.
- Knowledge of remote desktop support systems including TeamViewer.
- Knowledge of operating systems, office software, enterprise software
- Exceptional communication skills, adept at conveying technical information to nontechnical customers.
- Positive interpersonal and problem-solving skills
- Technical proficiency in communicating via Phone, Emails, Chat, Remote Sessions & Ticketing System
- Adept at managing multiple tasks while ensuring accuracy
- Knowledge about SQL and API will be added advantage
- Ready to work in rotating shifts as per requirement