- Provide exceptional customer service to clients via phone, email, or chat.
- Resolve customer complaints and concerns in a timely and professional manner.
- Process transactions, answer questions, and provide product information to customers.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-6 years of experience in BPO/call center setting.
- Excellent communication skills with the ability to handle multiple conversations simultaneously.
- Proficiency in processing transactions using computer software applications.
- Ability to work on rotational shifts including evenings, weekends, and holidays.
📌 Customer Service Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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