- Handle customer queries related to loans, EMI, payments, statements, and account services.
- Resolve customer complaints and service requests within defined TAT.
- Coordinate with Sales, Credit, Operations, and Collections teams.
- Manage loan documentation, NOC, foreclosure, and other customer requests.
- Update CRM/customer records and prepare basic MIS reports.
- Ensure customer satisfaction and compliance with company policies.
Preferred candidate profile
Department: Customer Service
Industry: NBFC / Financial Services
Experience: 13 Years
Location: Mumbai
📌 Customer Care Executive (Mumbai)
🏢 SKILLVENTORY
📍 Mumbai
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