Role Definition: The Sales Executive Inside Sales is responsible for managing and converting inbound sales enquiries into confirmed orders for standard products. The role focuses on understanding customer requirements, preparing techno-commercial quotations, ensuring timely follow-ups, maximizing conversion, generating repeat business from existing customers, coordinating with internal departments for smooth order execution, and supporting payment collection to achieve sales and customer satisfaction objectives.

Responsibility Deliverable:

1. Inbound Lead Management
2. Quotation Proposal Management
3. Sales Conversion Follow-up
4. Existing Customer Development
5. Order Coordination Payment Follow-up

Tasks Activities:

Inbound Lead Management

Attend all incoming enquiries through phone, email, website, WhatsApp and other channels.

Understand customer requirements and recommend suitable standard products.

Qualify enquiries based on application, urgency and commercial potential.

Record and update all enquiries in CRM.

Quotation Proposal Management

Prepare accurate techno-commercial quotations.

Coordinate internally for pricing, delivery and technical clarifications.

Ensure quotations are sent within defined TAT.

Revise quotations whenever required.

Sales Conversion Follow-up

Conduct systematic follow-ups until order closure.





Resolve customer objections through value-based selling.

Negotiate within approved commercial guidelines.

Maintain healthy enquiry-to-order conversion ratio.

Update sales pipeline regularly.

Existing Customer Development

Generate repeat business from existing customers.

Identify cross-selling and up-selling opportunities.

Maintain regular customer engagement.

Build long-term customer relationships.

Order Coordination Payment Follow-up

Coordinate with Purchase, Stores and Dispatch for timely execution.

Keep customers informed regarding delivery status.

Follow up for advance payments and outstanding receivables.

Support smooth order completion until payment realization.

Measurement Metrics:

- Sales Value Achieved

- Order Conversion Ratio (%)

- Quotation Turnaround Time

- Average Response Time to Enquiries

- No. of Quotations Submitted

- Repeat Business Generated

- Cross-selling Revenue

- Outstanding Collection Follow-up

- Customer Satisfaction Score

- CRM Data Accuracy Timeliness

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Executive Inside Sales (Mumbai)
🏢 Arora Technologies
📍 Mumbai